Acceptable Use Policy

1. Introduction

This Acceptable Use Policy ("AUP") governs your use of the Ollify platform and all related services, features, and functionality (collectively, the "Service") provided by Ollify LLC ("Ollify," "we," "us," or "our"). This AUP applies to all customers, authorized users, and anyone who accesses or uses the Service.

This AUP is incorporated into and made part of Ollify's Terms of Service, any Master Service Agreement, and the Ollify User Terms, in each case to the extent they apply to you (collectively, the "Agreement"). Capitalized terms not defined here have the meanings given in the Agreement. By using the Service, you agree to comply with this AUP. If you are using the Service on behalf of a business, you are responsible for ensuring that all authorized users comply with this AUP.

Violations of this AUP may result in investigation, content removal, suspension, or termination of your account, as described in Section 7. We reserve all legal remedies available to us for violations of this AUP.

2. Prohibited Content

You may not store, upload, transmit, process, or display through the Service any content that falls into the following categories.

2.1 Illegal Content.

• Content that violates any applicable US federal or state law or regulation, including laws governing privacy, defamation, fraud, harassment, and consumer protection.

• Content that infringes or misappropriates any third party's intellectual property rights, including copyrights, trademarks, trade secrets, or patents. See Section 4 for our intellectual property and DMCA process.

• Threats, intimidation, or harassment targeting any individual or group.

• Hate speech, content that promotes discrimination, or content that dehumanizes individuals based on race, color, national origin, religion, gender, sexual orientation, disability, or other protected characteristics.

2.2 Prohibited Data Categories — Ollify-Specific. Ollify is a general-purpose business management platform and is not designed, certified, or authorized to process certain categories of highly regulated data. The following data categories are prohibited on the Service, including in anything you type into or submit to an AI Feature such as Olli, and in any record an AI Feature looks up for you:

2.3 General Regulated-Data Limitations.

• Regulated Financial Data: Payment card data must be entered only through Ollify's designated, Stripe-powered payment fields, which transmit card data directly to Stripe. Do not use Ollify's other, non-payment fields as a substitute for PCI DSS-compliant systems when processing, storing, or transmitting cardholder data.

• Tax Filing Data: Ollify is not a tax preparation or filing system. Do not use the Service as a primary system for data subject to tax authority reporting requirements without appropriate professional guidance.

• Attorney-Client Privileged Information: If you are a legal professional, be aware that submitting attorney-client privileged communications to a third-party SaaS platform may affect privilege. Consult your jurisdiction's ethics rules before submitting privileged client data.

3. Prohibited Uses

The following uses of the Service are prohibited regardless of the nature of the content involved.

3.1 Security Violations.

• Attempting to gain unauthorized access to any part of the Service, any other customer's account or data, or any system or network connected to the Service.

• Distributing, uploading, or transmitting malicious code, viruses, ransomware, trojans, worms, or any other harmful software.

• Probing, scanning, or testing the vulnerability of any Ollify system or network without prior written authorization from Ollify's security team at support@ollify.app.

• Attempting to reverse engineer, decompile, disassemble, or extract source code from the Service or any component thereof.

• Circumventing, disabling, or interfering with any authentication, authorization, access control, or security feature of the Service.

• Using the Service to conduct or facilitate any attack on third-party systems, including denial of service attacks, credential stuffing, or exploitation of known vulnerabilities.

3.2 Service Abuse.

• Making excessive API calls or generating traffic volumes that materially degrade the Service for other customers beyond what is reasonably expected for your subscription tier.

• Using automated scripts, bots, or crawlers to access, scrape, or extract data from the Service without prior written authorization from Ollify.

• Creating multiple accounts to circumvent subscription limits, usage caps, suspended account restrictions, or pricing tiers.

• Sharing account credentials across more users than permitted under your subscription plan.

• Using the Service to mine cryptocurrency or conduct computationally intensive operations unrelated to the platform's intended purpose.

3.3 Communication Abuse.

• Sending unsolicited bulk email, text messages, or other communications in violation of the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), or applicable state anti-spam laws.

• Using the Service to conduct phishing attacks, social engineering, or any deceptive communication designed to obtain credentials or personal information.

• Sending unsolicited marketing communications through any Ollify feature without the prior consent of recipients.

• Impersonating Ollify, another customer, or any individual or organization in communications through the Service.

3.4 Text Messaging Abuse. The Text Messaging (SMS/MMS) features within the Service enable communication with your clients, drivers, contractors, or other contacts for legitimate business purposes such as appointment reminders, dispatch updates, and customer communications. Text Messaging Features are being enabled following launch; until then, this section describes the rules that will apply once available. These features may not be used for:

• Sending messages to any recipient without prior express consent as required by the TCPA and applicable state law, or attempting to bypass, circumvent, or disable the Service's double opt-in workflow;

• Sending messages to a recipient after that recipient has opted out (including by replying "STOP");

• Sending unsolicited bulk, marketing, or promotional messages without the consent required by applicable law;

• Sending messages that misrepresent the identity of the sender or the purpose of the message; or

• Any other use of Text Messaging Features that would violate the CAN-SPAM Act, the TCPA, or applicable state anti-spam or telemarketing laws.

3.5 AI Features. Olli, Ollify's built-in AI assistant, and any other artificial intelligence features within the Service (together, "AI Features") may be used only for legitimate business purposes. In addition to the rest of this AUP, you may not use AI Features to: A change made through an AI Feature after a user confirms it is that user's own submission and is subject to Sections 2 and 3 of this Policy.

• Submit, or ask an AI Feature to process, any data prohibited under Section 2.2 — including PHI, substance abuse treatment records, mental health records, reproductive health data, genetic information, biometric data, children's personal information, CUI, FCI, ITAR or EAR data, full payment card numbers, or Social Security or other government ID numbers — or other sensitive personal information about any individual;

• Attempt to extract, reveal, or override the instructions, system prompts, or safeguards of an AI Feature, or to make it behave contrary to its intended purpose;

• Probe, test, or attempt to reach data, accounts, or functions that the AI Feature is not designed to access, including any information about other customers;

• Use automated scripts, bots, or other programs to send requests to an AI Feature;

• Use an AI Feature or its output to develop, train, or improve any competing product or AI model;

• Use scripts or other automation to confirm actions proposed by an AI Feature, or otherwise bypass its confirmation step, an action allowance, or your business's AI Data Access exclusions;
  - Place instructions in records, files, or messages intended to make an AI Feature act against the person using it;
  - Use an AI Feature to collect or export Customer Data in bulk, or to get around the Service's export tools or access limits;
  - Use an AI Feature as the only basis for a decision with legal or similarly significant effect on a person, such as hiring, firing, discipline, pay, credit, or housing; or

• Generate content that violates Section 2, or present AI output to others as a statement made by Ollify.

3.6 Unlawful Monitoring. You may not use the Service to track or monitor employees or other individuals, including through location, mapping, or fleet features, without their prior informed consent and any disclosure required by law.

4. Intellectual Property Violations

You may not use the Service to store, upload, transmit, or display content that infringes the intellectual property rights of others.

• Copyright: Do not upload or reproduce copyrighted content without authorization from the rights holder or a valid fair use justification.

• Trademarks: Do not use another party's trademarks or service marks in a manner that is likely to cause confusion, constitute infringement, or constitute unfair competition.

• False Attribution: Do not falsely attribute content to any person or entity, including claiming ownership of content you did not create.

• Trade Secrets: Do not upload or transmit another party's trade secrets or confidential information without authorization.

Ollify respects intellectual property rights and expects the same from its customers. If you believe content on the Service infringes your copyright, you may submit a takedown notice in accordance with the Digital Millennium Copyright Act (DMCA). DMCA notices should be sent to:

5. Fair Use Limits

Ollify's base platform subscription includes a set number of authorized users, with additional users beyond that number billed per seat. Certain platform features are offered as add-ons; some add-ons include a free entry tier that enables the feature, with additional paid tiers offering expanded capacity or functionality. No subscription tier or add-on offers unlimited or uncapped use of the Service. Use of the Service, including any add-on, remains subject to fair use principles appropriate to your subscribed plan and authorized user count. Ollify reserves the right to investigate and address usage patterns that are unreasonably excessive or that degrade the Service for other customers.

Examples of usage that falls outside fair use include:

• Uploading bulk data volumes significantly in excess of what is expected for a business of your size, for the purpose of circumventing per-user pricing or an add-on's intended scope.

• Sharing account credentials across a substantially greater number of users than permitted under your subscription plan.

• Making automated API calls at volumes that materially impact Service performance for other customers.

• Using features designed for individual business users at enterprise or platform scale without an appropriate enterprise subscription.

• Using AI Features at volumes that materially degrade the Service or our AI provider's availability for other customers, or splitting use across accounts or logins to avoid an action allowance.

Where Ollify identifies usage outside fair use, Ollify will:

1. notify you of the concern;

2. provide a reasonable opportunity to bring usage within fair use limits; and

3. if the pattern continues, apply throttling, discuss an appropriate subscription upgrade, or if appropriate, take the actions described in Section 7.

6. Customer Content Responsibilities

You are solely responsible for all content you submit to, upload to, create through, or transmit via the Service ("Customer Content").

1. Rights Warranty: You represent and warrant that you have all rights, licenses, consents, and permissions necessary to submit Customer Content to the Service, including the right to grant Ollify the limited processing license described in the Terms of Service and DPA.

2. No Third-Party Violation: You represent and warrant that Customer Content does not violate any third-party rights, including intellectual property rights, privacy rights, rights of publicity, or contractual rights.

3. Legal Compliance: You represent and warrant that Customer Content and your use of the Service comply with all applicable laws, including data protection laws, consumer protection laws, and industry-specific regulations.

4. Indemnification: You will indemnify, defend, and hold Ollify harmless from any third-party claim arising from Customer Content or your violation of this Section, including reasonable attorneys' fees and costs, as described in the Agreement.

5. Content Removal: Ollify reserves the right to remove Customer Content that violates this AUP or the Agreement, with or without prior notice depending on the severity of the violation, and without liability to you for removal of violating content.

7. Consequences of Violations

Ollify takes AUP violations seriously and will respond proportionately to the nature and severity of each violation. Our general approach is described below, but we reserve the right to escalate directly to suspension, termination, or legal action where the severity of the violation warrants it.

7.1 Investigation. Ollify may investigate suspected AUP violations at any time. We may review logs, usage patterns, and Customer Content as necessary to investigate a suspected violation. Customer agrees to cooperate with Ollify's reasonable investigation requests, including providing information about how specific content was generated or why specific usage patterns occurred. Investigations are conducted in good faith and in accordance with our Privacy Policy.

7.2 Notice and Cure. For non-severe violations, Ollify will generally:

1. (a)

   notify Customer of the suspected violation by email to the account holder's email address;

2. (b)

   describe the specific conduct in question; and

3. (c)

   provide a reasonable cure period (typically between five (5) and thirty (30) days depending on the nature of the violation) during which Customer may address the issue.

Examples of curable violations include uploading prohibited content that is not CSAM, exceeding fair use limits, or sending unsolicited communications. Some violations — including CSAM, illegal activity, and deliberate security attacks — are not subject to cure periods and may result in immediate action.

7.3 Suspension. Ollify may suspend Customer's access to the Service, to AI Features alone, or to Olli Actions alone, pending investigation or cure of a violation. We will generally provide notice and a reason for suspension when doing so does not compromise an investigation or create additional harm. Suspension does not relieve Customer of payment obligations. Customer's access will be restored upon satisfactory cure of the violation, at Ollify's reasonable determination. Repeated violations may result in permanent suspension.

7.4 Termination. Ollify may terminate Customer's account and the Agreement for material or repeated AUP violations, as described in the Agreement's termination provisions. Upon termination for AUP violations:

1. (a)

   all licenses granted to Customer terminate immediately;

2. (b)

   no refund of prepaid fees will be provided; and

3. (c)

   Customer may access Customer Data for export for sixty (60) days following termination, subject to the data export provisions in the Agreement and DPA.

Termination for CSAM, illegal activity, or deliberate security attacks will result in immediate data preservation and reporting to appropriate authorities, with no data export window.

7.5 Legal Action. Ollify reserves all legal and equitable remedies available for AUP violations, including injunctive relief, damages, and referral to law enforcement. Customer agrees to cooperate with Ollify and with law enforcement in any investigation or proceeding related to a violation of this AUP. Ollify may disclose Customer information to law enforcement, regulatory agencies, or affected third parties as required by applicable law or as necessary to protect the safety of individuals or the integrity of the Service.

8. Reporting Violations

If you become aware of a potential AUP violation — whether by another customer, a third party, or an Ollify system — please report it to us promptly.

When reporting a violation, please include:

1. your contact information;

2. a description of the suspected violation;

3. any relevant evidence or documentation; and

4. the URL, account name, or other identifying information for the content or conduct in question.

Reports are treated as confidential to the extent permitted by law. We will not disclose the identity of a good-faith reporter without consent, except where required by law. Ollify does not retaliate against individuals who make good-faith reports of suspected AUP violations.

9. Changes to This Policy

We may update this AUP from time to time to reflect changes in law, our services, or our policies. For material changes, we will:

1. post the updated AUP at ollify.app/legal/acceptable-use-policy;

2. update the "Last Updated" date; and

3. provide at least thirty (30) days' advance notice by email to your registered account address and by in-app notification.

Your continued use of the Service after the effective date of any update constitutes your acceptance of the updated AUP. If you disagree with a material change, you may terminate your subscription before the effective date of the change.

10. Contact

Questions about this AUP or permitted uses of the Service should be directed to:

QUICK REFERENCE — WHAT IS AND IS NOT PERMITTED